Support

Below is a list of commonly asked questions to help you with using your SVG Cutting Files.

Is it possible to download these files to a mobile device, Android or iPhone/iPad?

The files will not download to a mobile device, Android or iPhone/iPad. Trying will result in using your downloads (you can re-download your files up to 3 times). You can purchase using your mobile device, Android or iPhone/iPad, however you will need to have access to a computer in order to download them.
What is included in the download?

Each download contains a .zip file containing files in SVG, DXF, and EPS formats. Depending on whether the design contains several layers, you will receive the files with layers apart and layers together

What is your returns policy?

Unfortunately, due to the nature of digital downloads, once you have downloaded the files no refunds will be given.

However, if you have any issues with your downloads or with opening the files in your software, please contact us we will be happy to help you. Alternatively you can check out our blog which has some useful hints and tips.

What type of license is attached to my purchase?

We currently have 2 Licenses available, Personal/Commercial use up to 200 items per year, and Commercial Use Extra over 200 items per year.

Personal and Commercial Use up to 200 items: This License allows you to produce items using our files for Personal use and Limited Commercial use, up to 200 items per design per year.

Commerical Use Extra over 200 items per year: If you require a License for over 200 items per design per year, please contact us to discuss.

How do I unzip a file in Windows?

Please check out our blog post on how to extract a zip file on your windows PC.

How do I unzip a file on Mac?

Locate where your download file is, double click the file. You will now be able to drag the contents of the Zip File to your desired location.

How many times can I download the files after purchase?

You can re-download the files up to 5 times after purchase. Please keep the email with your download details safe should you need to re-download. However, if you have misplaced the email, please contact us. You can also register and account and view all your purchases and access your downloads there.

Which cutting machines will ESI Designs files work with?

Our files should work with most cutting machines, however we only have access to the Cricut Explore and Silhouette Cameo Machines and we are unable to test them on software for other machines. If you are unsure whether the files will work with your machine, please download one of our Free SVG files to test it.

Will your files work with Cricut Design Space?

Yes our SVG files will work with Circut Design Space, which you use with Cricut Explore machines, please check out our Blog post on how to open our SVG files in Cricut Design Space.

Will your files work in Cricut Craft Room?

Unfortunately, Cricut Craft Room does not allow for third party formats to be used on that platform.

Will your files work with Sure cuts alot? (SCAL)

Our SVG files should work with SCAL, however as we do not have the means to test our files on SCAL at present, I would suggest downloading one of our Free SVG Files to test it out.

Will your files work in Silhouette Studio?

Yes, our SVG files will work in Silhouette Studio Designer Edition and Business Edition. Our DXF files will work in Silhouette Studio without the need for designer or business edition. Please see our blog posts on how to open files in Silhouette Studio.

If you can’t find an answer to your question please contact us to get in touch with us.

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